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Terms & Conditions

GENERAL
When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. The account password should be unique and be kept secure. Any breach of security or unauthorized use of your account, please notify us immediately. 

To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by bank acceptable to us. 

 

ORDERS

All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out. We will inform you if pre-orders are allowed for incoming products/restock items.

 

PRICING POLICY
All prices shown on our site are in Ringgit Malaysia (RM). Customers from outside Malaysia may incur relevant import duty and tax, which must be paid by affected customers. Applicable exchange rate will be applied on debit/credit card not denominated in Ringgit Malaysia.

 

PRODUCT POLICY
We use high quality fabrics and materials. We will try our best to display the colour in such it represents the real colour, but please note that the colour displayed through screen (smart phones or computers etc.) may have slight difference in colour tone. 
 


ACCEPTANCE OF ORDER
Once order is placed, you will receive an email and sms acknowledging your order. Kindly take note that we will process and send out all orders within 3-7 working days after payment is received. Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out.  We use NINJAVAN courier services for shipping throughout Malaysia and customer will be provided with the tracking number for reference. Please allow an estimation time of delivery of about 1 to 5 working days.

 

PAYMENT POLICY
We accept Malaysian Ringgit (RM) for transaction. All order can be made via cash deposit through ATM machine, online banking transfer, VISA/MASTERCARD debit card or VISA/MASTERCARD credit card. Please note that we do not accept payment by cheque. In case of international order via credit/debit card, bank will convert the currency using bank’s current exchange rate into Ringgit Malaysia and payment will be done in Ringgit Malaysia. We will ask for prove of payment especially if payment is done using cash deposit machine or manual online banking transfer (not through our website) before proceeding with processing the order.  Customer will receive receipt through email (if provided) or with the product package itself. Customer is advised to keep the transaction receipt for reference until product is safely arrived at customer’s hand. 
For payment methods using cash deposit machine and manual online banking transfer (not through our website), please find below our bank details.
 
Company Name: NADEEYA ENTERPRISE
Bank: MAYBANK BERHAD
Bank Account Number: 512820208132
 
Please note that for payment methods using cash deposit machine and manual online banking transfer (not through our website), customer need to provide us with proof of payment (can be in the form of transfer receipt), which includes the payment details of:
1.    Customer’s bank name:
2.    Banking date and time:
3.    Banking reference number:
4.    Total amount paid:
5.    Customer’s order number:

Customer may scan and email us the details above at order.thenadeeya@gmail.com
We also accept screen capture of the proof of payment, forwarded to our sales WHATSAPP number at +6012 218 3955
Note that we will not deliver the product until we receive this confirmation and payment.


RETURN & EXCHANGE POLICY

RETURN & EXCHANGES ARE ONLY FOR MANUFACTURER FAULT.
STRICTLY NO SIZE EXCHANGE AS EACH PRODUCT IS GIVEN WITH A MEASUREMENT CHART FOR REFERENCES.

Please also note that THENDEEYA have a no refund policy. Return and exchange only applicable for defective and damaged items or product is faulty by our side, within 7 working days of delivered product, provided it is unworn, unwashed, unaltered, unscented, and with all tags remain intact. Product can only be returned and exchanged with the same product, same colour, and same size BUT subject to product availability. If there is any price difference, customer need to top up the remaining difference. We will refund the shipping fees if imposed in case of faulty and defects product only.

 

PROMO CODE OR VOUCHER POLICY
Use of promo code or voucher is not transferrable, and not exchangeable for cash. Customer is advised to be aware of the expiry date for promo code or voucher. Only one promo code or voucher is to be used per transaction.